Shipping policy

Shipping and Return Policy

1. Returns After Delivery

If you receive your pair of glasses and decide it is not right for you, you may request a return within 14 days of delivery.

You may briefly wear Oasis to test fit and experience it as intended. We understand that a product like this needs to be tried. To be eligible for return:

- The product must not show signs of prolonged wear or damage.
- All components must be returned
- Original packaging must be included
- We reserve the right to refuse returns that show excessive wear or misuse.

2. Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds will be processed to your original payment method within 7–14 business days. Shipping fees (if applicable) are non-refundable unless the product is defective.

3. Hygiene & Wearable Products

All eyewear Products are a wearable product that comes into contact with skin. We allow brief trial use within the 14-day window. However, items returned in a condition that prevents hygienic resale may not be eligible for refund unless defective.

4. First Batch Repair Programme

For first-batch orders only:

We offer complimentary repair of 3D printed components for manufacturing defects or normal wear within the first 12 months. For these first-batch orders:

- Repair costs are covered by us
- Shipping for repairs is covered by us

This programme applies only to structural components and does not cover damage caused by misuse or modification.